Overview

Welcome to our Shipping Policy page!
At inkhatch.com, we want your experience of buying art to be as beautiful as the artwork itself. Below, you’ll find all the details about our shipping process, so you know exactly what to expect when you order from us.

Introduction to Our Shipping Process

We’ve designed our shipping process to be as transparent and straightforward as possible. Whether you’re ordering a small print or a large canvas, we ensure that your artwork arrives safely and promptly.

Coverage Areas

We are based in New Delhi and offer shipping both within India and internationally. Our extensive logistics network ensures that your purchase reaches you no matter where you are.

Domestic Shipping

We cover all major cities and towns across India, including remote areas. Our domestic shipping partners include top-tier courier services known for their reliability.

International Shipping

We also ship worldwide! We collaborate with international couriers to deliver your art globally. However, please note that shipping times and costs may vary depending on your location.

Processing Time

To ensure your order is handled with the utmost care, we have a standard processing time before it’s shipped out.

Order Confirmation

Once your order is placed, you’ll receive a confirmation email with your order details. This typically happens within a few minutes, but it may take up to 24 hours during peak periods.

Packaging and Handling

Our packaging is designed to protect your artwork from damage. We use high-quality materials to ensure that each piece arrives in perfect condition. Handling times may vary depending on the complexity and size of the order but generally range from 1-3 business days.

Shipping Charges

We believe in transparent pricing, which is why we clearly outline our shipping charges below.

Domestic Shipping Costs

For orders within India, we offer flat-rate shipping based on the size and weight of the artwork. In some cases, we offer free shipping promotions, so keep an eye out for those deals!

International Shipping Costs

International shipping costs are calculated at checkout based on the destination country and the size and weight of the package. Please note that additional customs fees may apply.

Delivery Timeframes

Delivery times can vary depending on your location and the shipping option you choose at checkout.

Estimated Delivery Times for Domestic Orders

• Metropolitan Areas: 4-5 business days
• Non-Metropolitan Areas: 5-7 business days
• Remote Areas: 7-10 business days

Estimated Delivery Times for International Orders

• North America & Europe: 7-14 business days
• Asia & Oceania: 10-15 business days
• Africa & South America: 15-20 business days

Tracking Your Order

We want you to be as excited as we are about your purchase, so we provide detailed tracking information for all orders.

Tracking Information

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package in real time through the courier’s website.

Lost or Delayed Shipments

In the unlikely event that your package is lost or delayed, please contact our customer service team immediately. We’ll work with the courier to resolve the issue as quickly as possible.

Customs, Duties, and Taxes

Please be aware that customs, duties, and taxes may apply to your order depending on your location.

Domestic Shipments

For shipments within India, all necessary taxes and duties are included in the final purchase price. There will be no additional charges upon delivery.

International Shipments

For international orders, the recipient is responsible for any applicable customs fees, import duties, and taxes. These charges are determined by your local customs office and are beyond our control.

Special Shipping Considerations

Some items may require special shipping arrangements due to their size, fragility, or other factors.

Fragile Items

We take extra precautions when shipping fragile items like glass-framed paintings. These pieces are double-boxed and cushioned with protective materials to prevent damage.

Large Orders

For large orders or bulk purchases, we may need to arrange special shipping methods. Our team will contact you directly to discuss the best shipping options.

Shipping Restrictions

Certain shipping restrictions may apply depending on the destination or the nature of the artwork.

P.O. Boxes and APO/FPO Addresses

We do not ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a physical address during checkout.

Restricted Items

Some items may be subject to shipping restrictions due to local laws or regulations. If your order contains restricted items, we will notify you before processing the order.

FAQs

1. Can I change my shipping address after placing an order?
   Yes, you can change your shipping address within 24 hours of placing your order by contacting our customer service team.

2. What should I do if my artwork arrives damaged?
   If your artwork arrives damaged, please contact us immediately with photos of the damage. We will arrange a replacement or refund as per your preference.

3. Do you offer expedited shipping?
   Yes, we offer expedited shipping options at checkout for an additional fee.

4. How can I track my international order?
   You can track your international order using the tracking number provided in your shipping confirmation email.

5. What happens if my package is held by customs?
   If your package is held by customs, you may need to provide additional documentation or pay customs fees. Please contact the customs office for more details.

Conclusion

We hope this Shipping Policy page has answered all your questions about how we handle and ship your artwork. If you have any further inquiries, please feel free to reach out to our customer service team. Thank you for choosing inkhatch.com for your art needs!